ORDER ASSISTANCE

ORDER HELP & TRACKING

Track your package, manage order preferences, and navigate customer care resources.

CONTACT CONCIERGE → SHIPPING POLICY → RETURNS & REFUNDS → READ FAQ →

Track Your Enteya Order

Enter your Order ID below to check live status or locate your courier tracking link.

1. Understanding Your Order Status

  • Pending / Payment Verifying: Your order has been placed and payment authorization is being confirmed.
  • Processing: Your jewellery items are being hand-inspected, packaged in velvet boxes, and prepared for dispatch.
  • Shipped: Your package has been handed over to Air Express couriers (BlueDart / Delhivery / XpressBees). A tracking link is sent via WhatsApp & SMS.
  • Delivered: Package successfully delivered to your shipping address.
  • Cancelled: Order cancelled before dispatch and refund initiated.

2. Need to Modify Your Shipping Address?

Address modifications can be requested prior to dispatch by messaging WhatsApp support at +91 85904 10500 with your Order ID.

3. Delayed or Lost Packages

If your package has exceeded the estimated delivery window (4–6 business days), contact our concierge desk immediately so we can escalate with our logistics partner.