1. Return & Exchange Window
Enteya offers a customer-friendly 7-day return and exchange window from the date of package delivery for all eligible unused imitation and fashion jewellery products.
2. Eligibility Conditions
To be eligible for a return or replacement:
- The item must be unused, unworn, and in its original pristine condition.
- All original brand tags, velvet pouches, gift boxes, and care cards must remain intact.
- Items showing signs of wear, physical damage, perfume stains, or alteration cannot be accepted for hygiene and quality control reasons.
3. Damaged, Defective or Incorrect Items Delivered
If you receive a defective, damaged, or incorrect piece, please notify our team within 48 hours of delivery via WhatsApp at +91 85904 10500 or email Kreativeunion@gmail.com with unboxing photos/video. We will arrange complimentary reverse courier pickup and immediately dispatch a brand-new replacement or process a 100% refund.
4. Refund Method & Processing Timeframes
- Prepaid Orders (Cards, Net Banking, UPI): Refund is credited back to your original source account within 5 to 7 business days following our warehouse inspection.
- Cash on Delivery (COD) Orders: Refund is transferred directly to your verified UPI ID or bank account within 5 to 7 business days.
5. Order Cancellation Rules
- Pre-Dispatch Cancellation: You can cancel your order free of charge at any time before dispatch (within 12 to 24 hours of order placement). 100% of the paid amount is refunded within 3 to 5 business days.
- Post-Dispatch: Once handed over to the courier partner, orders cannot be cancelled mid-transit. You may refuse delivery at your doorstep or initiate a standard return within 7 days.
- Read our detailed Cancellation Policy for more details.
6. How to Initiate a Return or Cancellation
Contact our dedicated Concierge Desk with your Order ID: